The Design Process

CONNECT

After filling in the trip design form, we'll connect at a suitable time to learn more about your preferences. If you don't have a fixed idea that's ok too! We'll work together to design a trip that suits you, your budget and interests. A quote for our service is provided at this stage.

CREATE

CONFIRM

Acadia Travel starts the hard work! We research options and custom-build the trip to meet your requirements. We provide several options for you to review and we'll answer any questions you have. We're happy to keep tweaking things to make sure you end up with your ideal trip.

When you're happy with each part of your trip, Acadia Travel will provide detailed booking instructions and help you book directly with providers to maximise your budget. We also ask for our fee to be paid at this stage. Then you can relax and start the countdown to departure!

What to expect...

Custom trip planning:

• Initial communication to discuss your wants/needs/preferences

• Individual, hand-picked options to build your ideal trip

• A unique itinerary that fits your travel style

• Help for you to book everything as easily as possible

• Help with additional services (below)

• Final travel itinerary delivered as electronic or hard copy

• Friendly, honest, easily-accessible support and advice

No call centres, no commission incentives to sell you particular holidays. Just an honest, personal service to plan your perfect trip.

Perfectly-planned trips

Hand-picked destinations

Save time, effort & money

Additional Services

Your trip starts from the moment you leave your home, to the moment you return. We are happy to assist with the following services to make everything as seamless as possible...

• Travel insurance

• Currency services

• Tours, excursions, experiences

• Airport parking and transfers

• Lounges & fast-track passes

• Entry requirements and visas

• Using your mobile phone abroad

How is my trip protected?

We get it, you want to know your hard-earned money is safe when booking any trip. How you book your trip will determine the level of financial protection and it's important to know what is actually covered by the protection schemes.

We will always be clear about the type of trip you are booking and how it is protected.

ATOL (Air Travel Organisers Licensing) protection applies to package holiday bookings involving flights. It does not apply to flight-only bookings. ATOL cover means you are protected if a travel supplier goes bust. It is not a substitute for travel insurance as it does not cover flight cancellations, delays, medical issues, lost baggage etc.

ABTA (Association of British Travel Agents) protection applies to bookings not involving flights, e.g. coach, rail and cruise holidays without flights. ABTA cover means you are protected if a travel supplier goes bust.

"Section 75"

Section 75 of the UK's Consumer Credit Act 1974 covers all purchases using a personal credit card between £100 - £30,000. Your money is legally protected if a supplier goes bust. This is applicable to package holidays as well as separate bookings like flight-only or accommodation-only purchases.

"Chargeback"

Chargeback is a voluntary scheme which protects purchases of any amount made by debit card or credit card. Whilst not legally binding, it is offered by all major UK banks and protects your purchase if a supplier goes bust.

Booking a package holiday...

You have ATOL or ABTA cover provided by the travel company. This protects you if a travel supplier goes bust. You also have Section 75 or Chargeback protection if you pay with a credit or debit card. All other eventualities should be covered by your travel insurance.

Booking parts of your trip separately...

A truly bespoke trip may require elements of your trip to be booked separately.

In some circumstances you may not have ATOL or ABTA cover, but you still have financial protection from Section 75 or Chargeback when you pay using a credit or debit card. All other eventualities should be covered by your travel insurance - we are happy to help.

"ATOL"

"ABTA"

Package holiday

Put simply, a package is created when at least 2 services (e.g. flights, hotels, car rental etc) are combined and purchased from the same company in a single transaction. They are covered by the Package Travel Regulations.

Insurance

We strongly advise getting suitable travel insurance as soon as you make your booking(s). It can safeguard your money if you have to cancel a trip due to unforeseen events or if you require overseas medical treatment.

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